FAQs

Frequently Asked Questions

 

Q: What type of hair is used in your wigs and bundles?
A: We use 100% virgin human hair, carefully selected for its quality, longevity, and natural appearance. Our hair is ethically sourced and undergoes rigorous quality control.

 

Q: How long do your wigs and bundles typically last?
A: With proper care, our luxury human hair wigs and bundles can last for 2-3 years or even longer. The lifespan depends on how frequently they are worn and how well they are maintained.

 

Q: Can I color or style the wigs and bundles?
A: Yes, our virgin human hair can be colored, bleached, permed, and styled just like your natural hair. We recommend consulting a professional stylist for any chemical treatments to ensure the best results and preserve the hair's integrity.

 

Q: What is the difference between a wig and a bundle?
A: A wig is a complete hairpiece designed to be worn on the head, providing full coverage. Bundles are individual wefts of hair that can be sewn into your natural hair to add length, volume, or create custom wig units.

 

Q: Can I change or modify my order?
A: Unfortunately, once an order is placed, we're unable to make any changes or modifications to it. We recommend double-checking all items and details before you complete your purchase.

 

Q: What are your shipping options and delivery times?
A: Please allow 2-4 business days for order processing before your package is shipped. Once it's on its way, delivery times will vary depending on your location and the shipping method you select at checkout.

For more detailed information on delivery options and times, please visit our Policies tab.

 

Q: What is your return and exchange policy?
A: We strive for your complete satisfaction. Please refer to our comprehensive return and exchange policy on our website for details regarding eligible items, timeframes, and procedures. Due to the nature of our products, certain conditions apply for returns and exchanges.

 

Q: How do I care for my hair?
A: These strands are designed to be an extension of your beauty, and with the right care, they will stay flawless. We recommend treating your wig or bundles with the same gentle touch you'd use for your natural hair. For our ultimate guide to preserving this luxury.

Please refer to our HAIR CARE tab for more information.

 

Q: How often do you restock?

A:Because our wigs are made with high-quality human hair and meticulous craftsmanship, we produce them in small batches to ensure every piece meets our luxury standards.

We highly recommend signing up for our email newsletter to be the first to know about upcoming restock dates and new releases!

 

Q: What is your policy on Lost and Stolen Packages?

A: While we understand that a missing package can be frustrating, please note that we are not responsible for packages that have been lost or stolen after being marked as delivered by the carrier. For full details on our policy, please refer to our Policies tab.